General Conditions

These are the general conditions that regulate the contractual relationship by which the products are acquired and the services that the OWNER (see Legal Notice) of this Portal offers are contracted.

The follow-up of all the steps to acquire any of the products and/or services of the Portal expresses the full and unreserved adherence of the USER to each and every one of the general contracting conditions that the Portal has. published at that moment in which the USER accesses the page.

FIRST. OBJECT

The purpose of these general conditions is the supply by the Portal of certain products and/or services to the USER, in exchange for an economic consideration, as established in the following stipulations.

SECOND. TYPES OF PRODUCTS AND/OR SERVICES

The Portal mainly offers swimming products, which are the following:

  • SWIMSUITS AND NEOPRENES
  • SWIMMING CAPS
  • SWIMMING GOGGLES
  • TRAINING MATERIAL
  • CLOTHING, FOOTWEAR AND SPORTS ACCESSORIES

THIRD.- ENTRY INTO FORCE

3.1. It will be understood that the USER gives his/her consent to link with the OWNER from the moment he/she sends his/her acceptance to the acquisition of any of the products and/or services offered on the Portal. From that moment on, the USER accepts and fully adheres to all the general conditions provided for in this text.

3.2. The acceptance of purchase of any of the products and/or services offered on the Portal and the corresponding payment does not imply the automatic acceptance of the OWNER of said order, but it will be understood that he accepts it when the OWNER sends the purchaser a justification of having received the corresponding income.

FOURTH.- PRICE AND PAYMENT

4.1. The price of each of the products and/or services will be clearly determined on the Portal. The price of the products or conditions of the services offered on the Portal may vary, but, in any case, they will always apply to the USER at the price and conditions determined at the time they give their consent by clicking the request. The price indicated on the website will be valid, except for a typographical error in the price, which can be demonstrated by providing a copy of the current rates.

4.2. The USER who wishes to purchase any of the products and/or services offered on the Portal must pay the corresponding price through an electronic payment in favor of the OWNER, and the latter may establish other means of payment if he/she so considers.

4.3. All prices shown include Value Added Tax at the percentage rate in force at the time of accrual.

When the OWNER sends the requested product to the purchaser, he or she may send the invoice corresponding to that operation, separating the main price from the VAT that is applicable.

FIFTH.- ONLINE SALES OBLIGATIONS

The OWNER undertakes to comply with the following obligations in the relationship established with the acquirer:

Make available to the USER on the Portal the necessary information related to the products and/or services that the OWNER offers, as well as their contracting.

Send to the acquirer a verification that shows receipt by the OWNER of his/her request or order placed.

SIXTH.- OBLIGATIONS OF THE ACQUIRER

The acquirer undertakes to comply with the following obligations in the relationship established with the OWNER:

Place the order according to the instructions that the OWNER specifies for this purpose.

Pay the price of the product and/or service you wish to purchase according to the instructions of the OWNER and what is stipulated in these general conditions.

SEVENTH.- RESPONSIBILITIES

7.1. The USER/A purchaser will be responsible for all data and statements that he/she may send to the OWNER, as well as the content of any other communication issued to the latter.

7.2. The purchaser renounces, by accepting these general conditions, any right to terminate the contract that would be granted by current legislation, after having received the requested product.

7.3. The purchaser will be responsible for all consequences, damages and losses arising from the inappropriate use of the product(s) purchased.

EIGHTH.- DATA PROTECTION

8.1. For the purposes of the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, as well as the R.D. 1720/2007, of December 21, which approves its implementing regulations, it is reported that the data provided by the USER in the acquisition of the products of the Portal will be incorporated into a file for which the USER is responsible. Portal, for the purpose of managing the contractual relationship and carrying out promotional and advertising activities for its own products and/or services by any means, including electronic means.

8.2. If the Client does not want their data to be communicated in the indicated terms or used for the advertising and commercial purposes described in the previous section, they must communicate it to the following email address: [email protected]

8.3. At any time, the rights of access, rectification, cancellation and opposition may be exercised by means of a written and signed request containing the following data: name and surname, address for notification purposes, photocopy of the DNI or Passport, and request in which the request is specified. The letter must be sent to the professional address of the OWNER, shown in the Legal Notice, or to the email address [email protected]. These rights will be taken care of without prejudice to the duty to preserve certain data in accordance with the legal terms and until the eventual responsibilities arising from the treatment, or, where appropriate, from the contractual relationship, expire.

NINTH.- COOKIES

The OWNER may use cookies when a USER browses the sites and pages of the Portal.

Cookies are files sent to a browser through a web server to record the activities of the USER on the Portal. The cookies used by the OWNER or the third party acting on his/her behalf are only associated with an anonymous user and his or her computer, and do not provide the personal data of the USER. When the USER allows their reception, they will be able to know the server that uses the cookies, for which they must consult the instructions for use of their browser. Thanks to cookies, it is possible for the OWNER's server, or the third party acting on his/her behalf, to recognize the computer browser used by the USER in order to make navigation easier, allowing, for example, , access to users who have previously registered, access the areas, services, or promotions reserved exclusively for them without having to register for each visit. They are also used to measure the audience and traffic parameters, control the progress and number of entries.

The USER has the possibility of configuring their browser to be notified on the screen of the reception of cookies and to prevent their installation on their hard drive. Please consult the instructions and manuals of your browser for more information. To use the Portal, it is not necessary for the USER to allow the installation of cookies, without prejudice to the fact that it is necessary for the USER to log in as such in each of the services whose provision requires the prior registration or login. The electronic documents that prove compliance with the contract will be archived, and the client may contact the OWNER to correct or modify said data.

TENTH.- APPLICABLE LAW AND JURISDICTION

These general contracting conditions are governed by Spanish legislation, and the Courts and Tribunals of the city of residence of the USER are competent, by virtue of the acceptance by the USER of these conditions. the USER to know any questions that may arise regarding the interpretation, application and compliance thereof.

How are the orders sent?

All purchases nationwide are delivered by transport agency or by Post, according to your choice. A carrier of one of these companies will deliver your purchase to the address you have selected.

What is the delivery time?

The delivery time of the order is the day after the order has been placed, as long as you have formalized the order before 12pm. If the order is placed after this time, you will receive your products within a period of no more than 48 hours. You can contact us, if you have any questions about the shipment of your order, either by email at [email protected], or by phone on 986 128 926 where we will happily help you.

Is the VAT included on the prices?

Yes, VAT is included in our products. During the purchase process you will be able to see what the amount of this tax is. If you register indicating a destination country or territory in which it is not applicable, it will not be shown. If it is a company belonging to the EU and you have a valid VAT number for intra-community transactions, you must tell us before placing your order, so that we can enable the purchase option without adding this tax.

Can I return my order?

If you are not satisfied with your purchase, you can return the product for a period of 14 days from the delivery date to receive a refund or 28 days to receive a discount coupon for the amount of the product/s returned for redeem on our website, communicating the reason for the return to Customer Service or [email protected].
Once we receive the product and it is confirmed that it is in perfect condition, with the labels and in the original packaging, we will reimburse you for the amount of the item, but not for the costs incurred for the transport.

It is essential that you fill out the return form that you will find in the My Orders section of your account on our website. In this form you can select which product/s you want to return.

In My Orders section, select the order with the items to return (by clicking on the order code or the eye icon). In the order information, select the product you wish to return by checking its box, and select the corresponding units in the combo. In the text box below you can write a text of the reasons for the return, and then press the "REQUEST A RETURN" button.

Customized products or special orders are excluded from the right of return.

We don’t accept returns of wetsuits, trisuits and competition swimwear. Make sure you select the correct size checking our size chart guide. If you have doubts, do not hesitate in contact us. We will not accept any return shipping due.

The expenses caused by a change of address are borne by the client.

We don’t accept returns of used products that have been handled or that are not in their original packaging. Products with hygiene labels and/or garment labels can only be returned when the label is undamaged and fully sticked to the product. In addition, the products cannot be returned once used in the pool or sea. Any product returned where the hygiene label and/or garment labels are missing, damaged or tampered with, or when the item has been used in the pool or sea, will be rejected and returned to the customer at their own expense.

It is the customer's responsibility to ensure that the products purchased are suitable before making the products non-returnable by removing hygiene and clothing labels or using them in the pool or sea.

You have the legal obligation to take reasonable care of the property while it is in your possession. Where you have not reasonably cared for the products while they were in your possession, we reserve the right to:

  • Refuse a refund and request an additional payment to the cost price to return the goods to you, or;
  • Get your compensation back, deducting money from any refund due.

Wear or damaged caused by use, misuse or the passage of time is not a reason for change.

In all cases the costs of customs, taxes or duties are borne by the customer and will be paid at the time of delivery of the merchandise.

We will not refund any shipping costs for returned items. You will only be refunded the original shipping charge when you exercise your legal right to cancel or reject faulty products as described below.

We will only pay the return costs and subsequent reshipping costs (if applicable) if the return is the result of our error or the products are faulty.

RETURN ADDRESS:
NAC-INTERCOM
Avda. Ricardo Mella, 123, Nave 8, Oficina 5
36330 Vigo. España

EXCHANGES

Unfortunately, we do not accept exchanges. If you need another item, please place a new order and return the original for a refund.

FAULTY PRODUCTS

Items returned as faulty must be sent to the attention of our Returns Department and include a brief note about the damage on the return form.
The item (s) will be checked by our Returns Team and the manufacturer.
If the item is found to be faulty, it will be replaced or, in case that it is discontinued, an alternative item can be sent or a refund will be issued upon request.
If the item is faulty, you will receive a refund for the product.
Please note that this process may take several weeks to complete once the products have been received.

Confidentiality

In NAC-INTERCOM®  we have adopted all necessary measures to guarantee the best security and confidentiality in the treatment of your personal character data. In order to sail by www.madwave.es you do not need to provide no personal data. You can, therefore, make a visit totally anonymous. Only at the moment for making a purchase we will ask your e-mail and your data of invoicing and shipment. If you prefer, you can make the order by telephone 986 128 926.

In NAC-INTERCOM® we are specially worried about the security and to assure the confidentiality the data contributed by our clients. The data gathered at the moment for making the purchase, are incorporated to our data base and they are used exclusively to personalize your later visits to www.madwave.es and to be able to invoice and to send the products that you have solicitd to us, as well as to send information on supplies and services that can resultarte of interest. It will be understood that the USER accepts the conditions when completing and for accepting anyone of the forms of collection of data. In no case these data will be yielded to third companies other people's to NAC-INTERCOM®.

In fulfillment of the had thing in Statutory law 15/1999 of 13 of December, Protection of Data of Carácter Personal (LOPD) and Law 34/2002, 11th of July, Services of the Electronic Society and Electronic Commerce, you will be able at any moment to exercise the rights of access, rectification, cancellation and opposition, simply sending us an e-mail to [email protected].

The USER will respond, in any case, of the veracity of the facilitated data, reserving to NAC-INTERCOM® the right to exclude from the registered services all USER who has facilitated false data, without prejudice of the other actions that come in Right.

Registered Mark

NAC-INTERCOM® is a registered tradename.

RESOLUTION OF CONCESSION Nº EXP.: 2558991/1

- Published the request of registry of the present MARK in the Government reporter of the Industrial Property (B.O.P.) of 11/16/2003 according to the anticipated thing in art. 18 of Law 17/2001, of Marks (B.O.E. Num. 294, 8th of December), were not formulated any opposition against same in the established form and the term in art. 19 of the mentioned Law.

- Put under also the examination of office regulated in art. 20,1 of the mentioned Law there is no repairs that to indicate to the present request of registry of the mark.
- Consequently, in accordance with the established thing in apratado the 2 of own art. 20 the total CONCESSION remembers the asked for registry.
- This resolution was published in the B.O.P.I dated 16th March of 2004 with nº of file 2558991/1.

MAD WAVE is a trademark of MAD WAVE LTD.

 

NAC-INTERCOM acknowledges the respective Trademark Owner's rights in the above trademarks

Data Protection Policy

In compliance with the provisions of Organic Law 15/1999, of December 13, on Data Protection (LORTAD), it is reported that the personal data provided by users to this website, through the forms or Other types of communication will be saved in the NAC-INTERCOM files registered with the AEPD, in order to offer you our services and inform you of news or other information of interest.

Your personal data will not be distributed to third parties, unless expressly requested by the court, nor will they be used illegally.

Your data may be communicated to manufacturers, technical services and/or wholesalers in the case of guarantees or repairs. These recipients may be located within the Spanish territory or outside it, depending on the product and/or service purchased.

NAC-INTERCOM houses all the personal data of its Users in an automated file, for whose processing it is responsible, before the Spanish Data Protection Agency. The purpose of the treatment includes the management, control and maintenance of the service to be provided.

We are committed to fulfilling your obligation of safekeeping, confidentiality and privacy of the data transmitted. NAC-INTERCOM undertakes to adopt the security measures imposed by the Data Protection Law at the corresponding level as well as adopt the necessary measures to prevent its alteration, loss or unauthorized access, taking into account The state of technology is taken into account at all times.

By using the forms you give your express consent to the transfer of personal data and the automated processing of the same, as well as the incorporation of the same into our database.

You may exercise your ARCO rights (access, rectification, cancellation and opposition) of your personal data at [email protected], attaching a photocopy of the DNI, or in writing, to our address at Av. Ricardo Mella, 123 Nave 8-office 5, 36330 Vigo, Pontevedra.

NAC-INTERCOM undertakes to cancel the personal data collected when they are no longer necessary for the purpose for which they were collected.

Cookies Policy

  1. Introduction
    1. Our website uses cookies.
    2. By using our website , you consent to our use of cookies in accordance with the terms of this policy.
  2. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
    4. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
  3. Our cookies
    1. We use both session and persistent cookies on our website.
    2. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
      1. we use 'PHPSESSID' on our website to enable the use of a shopping cart on the website and user login;
      2. we use 'currency' to track user currency (now only EUR)
      3. we use 'language' to track the user language in our website 
  4. Analytics cookies
    1. We use Google Analytics to analyse the use of our website.
    2. Our analytics service provider generates statistical and other information about website use by means of cookies.
    3. The analytics cookies used by our website have the following names: _utma, _utmb, _utmc and _utmz
    4. The information generated relating to our website is used to create reports about the use of our website.
    5. Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/.
  5. Third party cookies
    1. Our website also uses third party cookies.
    2. Facebook social network cookie to track Like buttons.
  6. Blocking cookies
    1. Most browsers allow you to refuse to accept cookies; for example:
      1. in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
      2. in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites";
      3. in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
  7. Deleting cookies
    1. You can delete cookies already stored on your computer; for example:
      1. in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
      2. in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies";
      3. in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".
    2. Deleting cookies will have a negative impact on the usability of many websites.